This pass grants you access to 1 of any of our Movement online classes.
Cancellation Policy: Class reservations can only be made up to 60 days in advance. To avoid losing your class credit, please cancel your reservation at least 6 hours before the scheduled class time. Any cancellation less than 6 hours to class, or no shows, will result in the forfeit of your class credit.
Absence due to illness or personal emergencies: If you do not show up for class due to illness or personal emergencies, you may still get your class credits back into your account:
- Illness - Within 72 hours after your reserved class time slot, send a photo of your valid medical certificate to us via WhatsApp or email. Upon verification, you will get your credit back.
- Other personal emergencies - Within 72 hours after your reserved class time slot, explain yourself and share any proof that you have related to the incident via WhatsApp or email. Outcome of whether you get your credit back will be on case-by-case basis.
Latecomers Policy: We understand that stuff happens, and for reasons beyond your control, you may turn up late for class. To be fair to everyone, we have a 15 minute grace period for latecomers, after which you may not be allowed to join the class.
Class cancellation or rescheduling by MOVE: When this happens due to low class reservation numbers or other reasons, class credits will be added back into your account automatically.
The validity of all passes will start (i.e. “pass start date”) on either: a) the first session of the pass, or b) 6 months from the purchase date, whichever is earlier. It will be valid for booking classes that occur within 6 months from the pass start date. We’ll remind you about your pass expiry if you forget!
Unfortunately, no refunds will be given to sold passes, and no validity extension will be given to expired classes. We’re really strict on this!